about

Sean X. Luo is a classically trained musician with a high proficiency in web programming. He has experience developing high volume web applications and sites using the latest web languages, technologies, and techniques. He also has performance experience ranging from solo works to large scale choral numbers.

Sean graduated from Sarah Lawrence College with a Bachelor of Liberal Arts in 2006 with a concentration in music and fiction writing.

He has since moved back to his home town of Los Angeles where he’s become a part of the entertainment and media technology culture there, but is looking to move on to the next best thing.

specialties

PHP 4/5, HTML 5/xHTML, CSS 2.0/3.0, Javascript, jQuery, AJAX, Facebook/Twitter/Google Maps APIs, Smarty, Python, Django, Perl, ModPerl, CGI, TemplateToolkit, Shell Scripting, Windows, OSX, Linux, Command Line, Tenor, Piano, Guitar, Conversational Fluency in Mandarin Chinese

links

LinkedIn

contact information

address

los angeles, california

phone

cell:818.414.2983

other

email:sean.x.luo@gmail.com
skype:XerxesSxL
im:SeanXLuo

other sites

http://data.textures-tones.com

contact form





Freelance projects worked on over the years

Grid Gallery

jQuery based full screen or fixed dimension grid gallery with auto slideshow, hover or click functionality, image and video support, custom overlay content, internal full screen galleries, all built with ease of customization in mind. See it in action here.

CSS HTML HTML5 Javascript jQuery PHP

Ascensor Gallery

jQuery based full screen ascensor gallery with support for custom overlay content. See it in action here.

CSS HTML HTML5 Javascript jQuery PHP

Accordion Gallery

jQuery based full screen or fixed dimension accordion gallery with auto slideshow, dragging support, image and video support, custom overlay content, all built with ease of customization in mind. See it in action here.

CSS HTML HTML5 Javascript jQuery PHP

Data @ Textures | Tones

Web experiments with a focus on utilizing government provided data sets and presenting them in a clean, usable, manner. Focused on New York City and Federal government datasets.

AJAX CSS HTML HTML5 Javascript jQuery PHP

Textures | Tones | V2

New non-programming portfolio site to showcase music, photography, and writing, built off of WordPress CMS, using a custom developed template and function hooks.

CSS HTML Javascript jQuery MySQL PHP Wordpress

Portfolio @ Textures | Tones

(This site) New portfolio website of web development and programming work.

CSS HTML Javascript jQuery MySQL PHP Wordpress

NewGen

Backend administration system for creating Patient Electronic Medical Records with multi-user login capabilities. Ties in to Java based desktop client and EXT-JS powered frontend through PHP handles.

AJAX CSS EXT-JS HTML Javascript jQuery MySQL PHP

Textures | Tones

Personal blog site, built off of WordPress CMS, using a custom developed template and function hooks.

CSS HTML Javascript jQuery MySQL PHP Wordpress

2013 to Present – Full service public relations company pivoting into the digital space by capitalizing on their existing clients, based out of Los Angeles, with offices around the world.

Monster High

Built a faux social network centered around the Monster High Prom 2014 event. Promotion spanned 6 weeks, with simulated real time posts everyday. Users have the ability to register and login with their existing Mattel accounts, then interact with every post, including Liking, Responding, etc. In total, over 2 million interactions were captured.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Celgene

Rebuilt the entire Celgene corporate site in WordPress.

AJAX CSS Google Maps HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Excedrin Stories

Implemented the editorial storytelling portion of the Excedrin.com site as a part of the broader Mediaco offering.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Choose Cherries

Rebuilt the entire Choose Cherries website using WordPress. Integrated editorial storytelling and a full recipe box.

AJAX CSS Facebook HTML HTML5 Javascript jQuery MySQL PHP Twitter Wordpress

College Possible

Rebuilt the entire College Possible website using WordPress with special attention being paid to the usability, flexibility, and robustness of the CMS.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Army – Interactive Inforgraphics

Built 3 interactive infographics for the US Army: Storytelling, Elite Forces, and Army Reserve.

AJAX CSS Google Maps HTML Javascript jQuery PHP

USPS – Ray Charles

Interactive infographic featuring the life of Ray Charles in celebration of the USPS stamp release. Utilized Google Maps to provide a guided tour of his life with contextual information and popups at each geographic location. Also featured multimedia through image galleries, audio clips, and movie clips from the movie “Ray.”

AJAX CSS Google Maps HTML HTML5 Javascript jQuery PHP

Home Depot

Multi-question styleguide quiz that provided custom styled bathrooms with links based on user responses. Included multiple choice, either/or, select any, select one, and ratings based questions.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP

Electrolux – Watermark

Facebook quiz application to help draw attention to our water usage, built using a custom JSON based Javascript application that allows for internationalization, the calculation of our “Watermark” and comparing it with countries around the world, and multi-phased sweepstakes with custom prizing.

AJAX CSS Facebook HTML HTML5 Javascript jQuery MySQL PHP

Genentech – ASCO

Built out 15+ ASCO specific frontend pages for the main gene.com site. Templates were plugged into their custom built Code Ignitor based framework and CMS. Were the most visited sites during the 2013 ASCO event.

CSS HTML HTML5 Javascript jQuery PHP

Pepsico – Investors

Built out 15+ Investors Relations specific frontend pages for the main pepsico.com site. Templates were plugged into their custom built C# framework and CMS.

CSS HTML HTML5 Javascript jQuery PHP

Electrolux – Inspiration Hub

Content hub built for Electrolux to feature lifestyle articles with a variety of custom article types and templates like How To’s and Galleries. Built on top of WordPress with custom implementations of infinite scrolling, responsive full screen images, etc.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Unilever – Pull the Lever

Custom built Facebook application using a custom Javascript (as opposed to Flash) implementation of a slot machine; full tumbler, machine, slot arm, and lights animations, random and weighted stops, Yelp integration, and sweepstakes support.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP

Unilever – Simple Skincare YouTube Channel

Custom built YouTube aggregator using WordPress with functionality to support multiple dimensions to be iframe embedded across multiple domains. Part of the new YouTube One Channel initiative.

AJAX CSS Facebook HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Genentech – Faces of Skin Cancer

Front end redesign to help give this testimonial style site a greater visual impact and better SEO and overall stability/functionality.

CSS HTML Javascript jQuery MySQL PHP Wordpress

Weber Shandwick – 10×10 Presentation

Showcase site for the 2013 10×10 Program built on top of WordPress with visual flourishes like full size responsive images, scrolling parallax, etc.

CSS HTML5 Javascript jQuery MySQL PHP Wordpress

Weber Shandwick – Showcase

Responsive showcase site for Weber Shandwick’s new Digital Los Angeles office, built on top of WordPress.

CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

GM – Drive the District

Content hub built for GM to showcase regional lifestyle articles relevant to their brand. Built off of WordPress using custom implementations of infinite scroll, responsive grids, full screen backgrounds, with a variety of custom article types like galleries, videos, etc.

AJAX CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

2011 to 2013 – Full service digital media company specializing in Social Media based out of Los Angeles, with offices in Chicago and New York City

Something Massive

Single page layout site utilizing a javascript based “parallax” effect built off of WordPress. Features include Instagram feed integration, Google Maps integration, extensive use of content boxes to display in-depth information regarding sub-sections.

AJAX CSS Google Maps HTML HTML5 Instagram Javascript MySQL PHP Wordpress

Fox – The Heat

Developed teaser site for The Heat movie. Created a single page site framework that also provided parseable “subpages” for SEO optimization that had varying search engine specific content but consistent user experience.

Developed custom javascript based grid gallery for full site, not yet launched.

CSS HTML HTML5 Javascript jQuery PHP

Zero Dark Thirty

Developed Javascript based “Covert Ops” Facebook game that offered users 3 mini-game challenges that involved memory recollection, focus of attention, and logic. Users were scored based on their time and how often they needed to restart a challenge. Each challenge was also randomized for replay-ability: the memory challenged pulled in a random assortment of your Facebook friends, the focus challenge offered 5 different videos to have to identify a “suspect” from, and the logic puzzle presented 1 of 5 possible challenges. Heavy integration into Facebook’s share interfaces to drive organic word-of-mouth.

CSS Facebook HTML HTML5 Javascript jQuery PHP

MSNBC Election 2012

Facebook application in conjunction with MSNBC’s Election 2012 coverage. WordPress backend, features include real time Twitter aggregation, real time news feed aggregation, and custom meme generation pairing personalities with photos and quotes in multiple positions with custom overlays from the campaign trail with the ability to share to custom generated Facebook albums as well as Twitter and Pinterest.

AJAX CSS Facebook HTML HTML5 Image Manipulation Javascript jQuery MySQL PHP Twitter Wordpress

AMEX Play Prototype

Created static gamification prototype to mimic proposed new user flow and experience on the AMEX Mobile Application.

CSS HTML Javascript jQuery PHP

Plum Organics

Full site redesign using WordPress, integrated with newly created Store Locator, custom product filtering, mobile optimized version.

AJAX CSS Google Maps HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Americana Manhasset

Full site redesign using Django. Responsible for all front end implementations and Django coding. Highlights include Javascript based store map, dynamically re-sizeable image and video collage, custom style form elements, extensive Javascript based content sliders.

AJAX CSS Django HTML HTML5 Javascript jQuery MySQL Python

Fun Size

Teaser site for Paramount Pictures.

CSS HTML Javascript jQuery PHP

Hope Springs

Official movie site for Sony Pictures.

CSS HTML HTML5 Javascript jQuery PHP

Richard Frinier

WordPress based Portfolio site for Venice, CA based furniture designer.

CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Plum Organics Yum Finder

Integrated into Facebook, built off of Google Maps, plots 8000+ locations and allow for virtual “pinning” and uploading photos for each.

AJAX CSS Google Maps HTML HTML5 Image Manipulation Javascript jQuery MySQL PHP

WordPress Apps

  • Fritzi Dog
  • Iyengar Yoga
  • Santa Monica Motorcycle Club
  • Harriett Buhai Center for Family Law
  • Rufus-Isaacs, Acland & Grantham LLP
  • Triumph Learning – Integrated into Facebook
  • Bad Sandy
  • Plum Little Foodies Blog – Integrated into Facebook
  • Anomaly, also coded most recent reskin
  • Lost Angeles
  • Regal Cinemas Instant VIP – Twitter aggregator, integrated into Facebook

CSS HTML HTML5 Javascript jQuery MySQL PHP Twitter Wordpress

Waxing Poetic – Style Yours

Custom built charm creation user experience that allows for drag-and-drop chains and charms with real time preview of final product. Built on top of Magento.

AJAX CSS HTML HTML5 Javascript jQuery Magento MySQL PHP

Jeff Who Lives at Home

Teaser and Full, desktop and mobile sites for Paramount Studios.

CSS HTML HTML5 Javascript jQuery PHP

MNET MAMA Live Stream Player

Video broadcasting site using YouTube Live Streaming and Brightcove, integrated ChatRoll interaction.

CSS HTML Javascript jQuery PHP

Facebook Apps

  • Waxing Poetic – PopUp Shop – Custom online shop set up using OpenCart
  • Regal Cinemas – Showtimes & Ratings – Utilizing Fandango’s API to provide relevant movie results
  • Regal Cinemas – Award Winners – JS game to select and share the number of Award Winnings movies seen, also coded most current reskin
  • Regal Cinemas – Photohunt for The Grey, Alvin and the Chipmunks, The Vow, The Pirates: Band of Misfits, That’s My Boy, Here Comes the Boom, Hotel Transylvania, Looper – JS Spot the Difference game
  • Regal Cinemas – Instant Win Contest for Ghostrider, 21 Jump Street, Think Like a Man, MIB 3, Battleship, The Amazing Spiderman, Total Recall, Sparkle, Premium Rush, The Words, Resident Evil: Retribution, Skyfall, The Call – Randomly set win times instant win with drawing
  • Regal Cinemas – Weekly Coupons – Automatically shows changing weekly coupons, also coded most current reskin
  • Yahoo 2011 Year in Review – Flash application integrating using PHP for Facebook data
  • Ford Electric City – Yahoo Maps integration with PHP and JS
  • Triumph Learning – Instant Win Contest – Randomly set win times instant win with drawing
  • Experience Anomaly – Instant Win Contest – Randomly set win times instant win with drawing
  • Hennessy – Never Stop, Never Settle – Simple teaser tab
  • Hennessy – Store Locator
  • Bill Maher – Crazy, Stupid, Politics – Simple teaser tab
  • MNET MAMA Live Stream – Simple teaser tab
  • Yahoo Remake America – Online interaction portal for the Yahoo series with information and videos for each family
  • Yahoo Meet the Experts – Experts portal for Yahoo Remake America
  • Yahoo Advertising Young Media Stars – Information and voting portal for all videos
  • Yahoo Memorable Moments – Countdown to the Summer Olympics 2012 with videos of past Olympics events
  • Plum Organics – Free Coupon giveaway and Instant Win applications
  • Yahoo OMG! iHeartRadio Tickets Giveaway

CSS Facebook HTML HTML5 Javascript jQuery MySQL PHP

2011 – VC funded startup in NYC with a team of about 12

Version 2.0 Front End

Version 2.0 site redesign across all pages, specifically custom mouse-over image-maps and feature carousels using a 3rd party Javascript driven image-mapping utility that was custom integrated into the Django backend CMS for ease of use by non-technical editorial staff in selecting images, drawing mouse areas, associating area content, and creating custom content for areas.

CSS Django HTML Javascript jQuery Python

Django 1.3 Upgrade

Backend overhaul and transition from Django 1.2 to 1.3 and the move from a European hosted SVN repository to a new Git hosted repository.

CSS Django HTML Javascript jQuery Python

2010 to Present – Enterprise consulting company based out of Beijing, China and Pasadena, CA working mainly with emerging technologies out of China

JGroup

Corporate site for China based PE group; multi lingual WordPress build.

CSS HTML HTML5 Javascript jQuery MySQL PHP Wordpress

Conference Sensor Map

HTML5 Canvas based application to display backend temperature sensor data overlaid on a map of the convention center.

CSS HTML5 Javascript jQuery MySQL PHP

FTC-Global

Umbrella site for Enterprise Consulting company based in Beijing, China and Pasadena, CA. Implemented open source Java based Document Management System for user file sharing and versioning.

CSS Flat File Database HTML Javascript jQuery OpenKM Java DMS PHP

Connections Bar & Grill

Western style restaurant located in the Gulou area of Beijing, China.

CSS Flat File Database HTML Javascript jQuery PHP

FTC-Art

Online presence of young, urban Beijing artist representation site based in Beijing, China. UI heavily integrated with jQuery for features such as image zooming and artist headshot tooltips. Built a bidding system that client ultimately decided not to implement.

CSS HTML Javascript jQuery MySQL PHP

FTC-Art Administration

Administration system for FTC-Art frontend for full manipulation of backend MySQL system. Utilized PHP GD Library for full image manipulation and multiple size image creation of artist headshots and artworks.

CSS HTML Image Manipulation Javascript jQuery MySQL PHP

2009 to 2010 – Media streaming technologies company based out of Agoura Hills, CA with multiple high volume front end sites (sub 5000 Alexa rating) that integrate the latest in Flash and Desktop technologies

Promotions System

Multi-faceted application with an administration front end to create and schedule promotions, back end database structure to handle new promotions, front end schedule dependent changes for when a promotion is running, and backend APIs to push data to Flash and Desktop applications.

CSS HTML MySQL PHP Smarty

New Front End Spinoff

Created brand new front end site built off of a slimmed down version of the existing framework with a cleaner and faster look and feel.

AJAX CSS HTML Javascript jQuery MySQL PHP Smarty

Front End Redesign

Redesigned entire front end facing site based on newly created Photoshop PSD template. Where appropriate, new web technologies like jQuery and AJAX were implemented.

AJAX CSS HTML Javascript jQuery MySQL PHP Smarty

Mass Mailing System

Multi-faceted application with an administration front end to create and schedule mass mailings, back end database structure to handle new email records, front end opt-out pages, administrative tracking pages to handle load and click through traffic, and backend PHP scripts running on CRON to handle actual sending of schedule mailings across multiple SMTP servers.

CSS HTML MySQL PHP Smarty

2008 to 2009 – Mid-sized visual effects studio based out of Los Angeles, CA; Academy Award winner for The Golden Compass

Code Modernization to Apache 2.0

Ported over all internal web applications to Apache 2.0 and new MVC framework. Where necessary code was modified to accommodate new system and where appropriate new web technologies like AJAX were implemented.

AJAX CGI CSS HTML Javascript MySQL Perl TemplateToolkit

Host Status 2.0

Recode of the original application into studio developed custom MVC framework.

AJAX CGI CSS HTML Javascript MySQL Perl TemplateToolkit

Host Status

Single point of contact web application that pulled data across multiple databases and systems to provide full, sortable and easy to read technical history for any technological asset within the studio.

AJAX CGI CSS HTML Javascript MySQL Perl

Voicemail Password Change

Web application and command line utility to view and modify VoIP Voicemail passwords.

AJAX CGI CSS HTML Javascript MySQL Perl

2006 to 2008 – Small Liberal Arts college located in Bronxville, NY specializing in a well rounded liberal education

Dynamic SQL Reporting Application

Web based front end to the IBM iSeries AS400 DB2 that used user friendly search criteria to dynamically generate SQL to query the database then export to Microsoft Excel.

AJAX CSS HTML IBM iSeries AS400 DB2 Javascript PHP

Student Directory

Web application to search through all student records based on provided criteria and search term.

AJAX CSS HTML IBM iSeries AS400 DB2 Javascript PHP

Active Directory Import

Ran on CRON daily to re-import all student, faculty, and staff email address records from the IBM iSeries AS400 DB2 database into Active Directory.

IBM iSeries AS400 DB2 PHP

Graduate Studies Online Application

Web based application to accept new Graduate Studies applicants.

AJAX CSS HTML IBM iSeries AS400 DB2 Javascript PHP

Student Packet Pickup Tracking

Application was built to keep track of all returning student packet pickup receipts. Returned and pending student lists could be drilled into and searched and per hour returns were graphed using CSS.

AJAX CSS HTML IBM iSeries AS400 DB2 Javascript MSSQL/Microsoft Access MySQL PHP

Online Inventory System

Full data intake, manipulation, and export web application to track all technological assets on campus. Data was collected through an easy to use web interface, reviewed, edited, and searched through a separate web interface, then exported to either Microsoft Excel or Centennial.

AJAX CSS HTML Javascript MySQL PHP

2013 to Present – Full service public relations company pivoting into the digital space by capitalizing on their existing clients, based out of Los Angeles, with offices around the world.

Digital Director and Lead Developer

Promoted to Digital Director and Lead Developer, reporting directly to a Technical Lead in New York and an Administrative Lead in Los Angeles. Currently working remotely out of Ohio.

Digital Director

Part of a 2 person team laying the groundwork for the new Digital arm of Weber Shandwick’s Los Angeles office. Responsible for the initial specifications and requirements, time and resource estimates, and final implementation starting from raw PSD assets to the final rollout of sites, applications, and Facebook applications written in PHP, HTML, CSS, and JS using MySQL databases for companies in a variety of industries including healthcare (Genentech), consumer products (GM, Unilever, Pepsico, Electrolux), etc.

2011 to 2013 – Full service digital media company specializing in Social Media based out of Los Angeles, with offices in Chicago and New York City

Freelance Developer

Many of the same responsibilities as before, but with a step back from being a full time employee to a freelance developer.

Lead Developer

Same as below, with increased responsibility and participation in guiding, advising on, implementing, and throughout the full life cycle of any project.

Programmer

  • Responsible for the initial spec’ing, initial requirements, time and resource estimates, and final implementation starting from PSD assets to final rollout of sites, applications, and Facebook applications.
  • Programmed on a Mac system using PHP, HTML 4/5, CSS, and JS using MySQL databases, version controlled using SVN.
  • Extensively implemented multiple 3rd party CMSs and Frameworks including WordPress, Drupal, and jQuery.
  • Provided services for companies in a variety of industries including entertainment (Paramount), travel (Viking), consumer products (Waxing Poetic), etc.

2011 to 2012 – VC funded international bio-technology company based out of Beijing with expansion operations in Europe and the United States

Operator

  • Laid the groundwork for the planned US operations of an international biotech development joint venture.
  • Advised on IT and web infrastructure feasibility and requirements, including hardware/software purchases, location and backup/security requirements, frameworks and programming languages/implementations, and the consolidation of all existing web resources under one umbrella.
  • Jointly responsible for coordinating US-based legal work, production, business development, and public relations/marketing, including seeking out US partners, possible licensing and joint development opportunities, and future investment partners.

2011 – VC funded startup in NYC with a team of about 12

Software Engineer

  • Part of a three-person team in a VC-funded startup environment responsible for the maintenance and development of a high-traffic and -demand luxury e-commerce site and platform running on a custom-rolled Django CMS.
  • Responsible for back-end programming and front-end styling and design, as well as command-line based utility scripts and other technical needs including image processing and hardware troubleshooting and upgrades.
  • Programmed on a Mac system in Python 2.6, Django 1.2/1.3, xHTML/HTML 5, CSS 2.0/3.0, Javascript and AJAX (jQuery) using MySQL databases.
  • Maintained multiple 3rd party API calls including Facebook (Connect, Graph, FBML and Social Widgets), Twitter Connect, Sailthru (e-mail list maintenance and Horizon), and tracking/analytics (Google Analytics, Martini Media, etc.).

2010 to Present – Enterprise consulting company based out of Beijing, China and Pasadena, CA working mainly with emerging technologies out of China

Senior IT Associate

  • Maintained and developed the online web presences for FTC’s portfolio companies, running off Linux and Windows servers.
  • Responsible for back-end programming and front-end styling and design.
  • Programmed on a Mac system in PHP 4.0/5.0, xHTML, CSS 2.0/3.0, Javascript and AJAX (jQuery) using MySQL databases.

2009 to 2010 – Media streaming technologies company based out of Agoura Hills, CA with multiple high volume front end sites (sub 5000 Alexa rating) that integrate the latest in Flash and Desktop technologies

PHP Programmer

  • Part of a four-person team responsible for the maintenance and development of administrative command-line based scripts running off Linux based servers, web-based internal data-driven administration panels to manage high-volume forward-facing websites (sub 5000 Alexa rating), and front-end web applications and customer sites with a focus on video and audio streaming technologies.
  • Responsible for back-end programming and front-end styling and design.
  • Programmed on Windows systems in PHP 4.0/5.0, xHTML, CSS 2.0/3.0, Javascript and AJAX (jQuery) using MySQL databases. Provided administration using Linux command line.

2008 to 2009 – Mid-sized visual effects studio based out of Los Angeles, CA; Academy Award winner for The Golden Compass

MIS Programmer/Intern

  • Part of a six-person team responsible for the development and maintenance of custom-written internal data-driven web applications in a cross-platform environment based on studio-wide needs.
  • Programmed on Linux systems in Perl, CGI, TemplateToolkit, ModPerl, xHTML, CSS 2.0, Javascript and AJAX using MySQL and Informix databases.

Systems Operator

  • Part of a ten-person team responsible for the technical support, maintenance, monitoring and upkeep of all users, systems, servers, networks, software and peripherals in a cross-platform environment on a 24/7 basis for a user base of over seven hundred.
  • Provided hardware and software troubleshooting over the phone; remotely using RSH, SSH and Telnet; and in person.
  • Utilized remote and command-line administration, custom-written utilities, tools and reports, ticketing systems and escalation techniques.
  • Wrote custom Perl scripts utilizing MySQL and Informix databases.
  • Used CGI, xHTML, CSS 2.0, Javascript and AJAX to deploy script features on the Studio intranet.
  • Managed nightly, weekly and monthly backups and restores utilizing custom-written CPIO Perl based scripts and Tape Robot backup systems.

2006 to 2008 – Small Liberal Arts college located in Bronxville, NY specializing in a well rounded liberal education

Jr. Programmer/DBA

  • Part of an eight-person team responsible for the development and maintenance of custom-written internal data-driven web applications in a cross-platform environment based on the needs of the College Administration.
  • Provided technical support for a user base of over two hundred and fifty using remote administration through Remote Desktop, Citrix and VNC, ticketing systems and escalation techniques.
  • Responsible for the upkeep, utilization and report generation of an IBM iSeries/AS400 DB2 server through the IBM iSeries Client Access interface.
  • Generated additional reports using Microsoft Access 2003 and Sybase Infomaker.
  • Managed nightly, weekly and monthly backups and restores utilizing customized built-in backup systems of the IBM iSeries/AS400 server.
  • Programmed on Windows and Mac systems in PHP 4.0, xHTML, CSS 2.0/3.0, Javascript and AJAX using MySQL, Microsoft SQL Server and DB2 databases.

Help Desk Technician

  • Part of a seven-person team responsible for the technical support, maintenance, monitoring, deployment and upkeep of all users, hardware, software and peripherals in a multi-platform environment for a user base of over twelve hundred.
  • Provided hardware, firmware and software troubleshooting over the phone; remotely using Remote Desktop, VNC and Apple Remote Desktop; in person; and through scheduled appointments.
  • Utilized ticketing systems and escalation techniques.
  • Utilized boot disks like BartPE, cloning/remote-cloning techniques like Norton Ghost and custom-written VB scripts/Apple scripts in the deployment of all new systems.
  • Lead community wide workshops, seminars and information sessions on such topics as Microsoft Outlook, Computer Hardware and Microsoft Excel.
  • Trained and managed over twelve student employees on a rotating schedule.
  • Programmed on Windows and Mac systems in PHP 4.0, xHTML, CSS 2.0/3.0, Javascript and AJAX using MySQL databases.